The Free plan has no cost and therefore no refund applies. You can use it indefinitely without any payment.
If you upgrade to a paid plan (Pro or Enterprise) and are not satisfied, you may request a full refund within 14 days of your first payment. No questions asked.
After 14 days, refunds are evaluated on a case-by-case basis as described below.
Annual plan payments are eligible for a full refund within 30 days of the initial purchase or renewal date. After 30 days, we may offer prorated credit for unused months at our discretion, but this is not guaranteed.
If you switch from an annual plan to a monthly plan mid-cycle, no refund is issued for the remaining annual period.
To request a refund:
In cases where a full refund is not applicable but we acknowledge a service disruption or issue, we may offer service credits (extra subscription time) as an alternative resolution. Credits cannot be exchanged for cash.
We strongly encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks can result in account suspension while the dispute is investigated. We will work quickly to resolve any billing issues fairly.
We may update this policy. Changes will be communicated via email and posted here with an updated effective date. The policy in effect at the time of your payment applies to that transaction.